Cargo stuck at customs — what to do
A dedicated channel for urgent situations. We work out exactly what customs has requested, which documents are missing and the steps that lead to a resolution.
What this service covers
- Delayed international shipment
- Additional documents requested
- Issue with the product description
- Issue with the customs value
- Errors in documents
- Customs dispute
01
Urgent diagnostics
Send us the notice, tracking number and documents — we'll assess the situation.
02
Action plan
We determine the lawful resolution method and the list of required documents.
03
Support
We handle correspondence and the procedure through to completion.
We analyse the situation and propose a lawful way to resolve the issue in line with current customs requirements. We do not guarantee 'release' of cargo outside the law.
Questions about this destination
Related destinations
Tell us about your shipment — we will confirm whether we can handle it
Send photos, a link or documents. We will identify restrictions, paperwork, routing and cost.